{"id":16,"date":"2025-08-25T16:52:41","date_gmt":"2025-08-25T14:52:41","guid":{"rendered":"https:\/\/betgarriga.com\/?page_id=16"},"modified":"2025-10-27T18:01:10","modified_gmt":"2025-10-27T17:01:10","slug":"disseny-de-serveis","status":"publish","type":"page","link":"https:\/\/betgarriga.com\/ca\/disseny-de-serveis\/","title":{"rendered":"Disseny de serveis"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n<p>\n   \n  <span class=\"text-highlight\" style=\"background-color:#F7FFF0; color:#20263e; padding:0.1em 0.2em; border-radius:3px; font-family:inherit;\">\n    T\u2019acompanyo en el proc\u00e9s de dissenyar o repensar processos i serveis amb un enfocament centrat en la comunicaci\u00f3 i les persones.\u2028\n  <\/span> \n<\/p>\n\n\n<p class=\"wp-block-paragraph\">El disseny de serveis \u00e9s una disciplina on la comunicaci\u00f3 hi t\u00e9 un paper clau: acompanya les persones durant el proc\u00e9s perqu\u00e8 entenguin qu\u00e8 poden fer i com han de fer-ho i connecta els equips interns per facilitar-ne la gesti\u00f3.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Qualsevol canvi en un proc\u00e9s afecta el conjunt del sistema, i per aix\u00f2 treballo tenint en compte tots els elements implicats: les accions que fa l\u2019usuari, els processos interns implicats, la tecnologia i els equips sobre el qual se sustenta i el disseny dels punts de contacte.<br><br>L\u2019objectiu \u00e9s sempre assegurar la millor experi\u00e8ncia d\u2019usuari fent el proc\u00e9s clar i transparent per garantir una bona experi\u00e8ncia a totes les persones implicades.<br><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading custom-list\">Exemples on he desenvolupat serveis o productes digitals des la comunicaci\u00f3<br><br><\/h2>\n\n\n\n<ul class=\"wp-block-list custom-list\">\n<li><strong>Disseny i implementaci\u00f3 d&#8217;intranet corporativa pel grup Sorigu\u00e9<\/strong> (premi Nielsen Norman Group 2022). <\/li>\n\n\n\n<li><strong>Sistematitzaci\u00f3 del proc\u00e9s d\u2019acollida de noves incorporacions.<\/strong> An\u00e0lisi del servei mitjan\u00e7ant service blueprint, automatitzaci\u00f3 de missatges, disseny de plantilles de comunicaci\u00f3, manuals i guies.<\/li>\n\n\n\n<li><strong>Comunicaci\u00f3 de programes formatius.<\/strong> An\u00e0lisi i optimitzaci\u00f3 del proc\u00e9s de comunicaci\u00f3, plantilles i formaci\u00f3 per les persones responsables d\u2019executar el servei.\u00a0<\/li>\n\n\n\n<li><strong>Incorporaci\u00f3 d\u2019una nova eina digital de reclutament. <\/strong>An\u00e0lisi i optimitzaci\u00f3 de les comunicacions i disseny i redacci\u00f3 de missatges.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>T\u2019acompanyo en el proc\u00e9s de dissenyar o repensar processos i serveis amb un enfocament centrat en la comunicaci\u00f3 i les persones.\u2028 El disseny de serveis \u00e9s una disciplina on la comunicaci\u00f3 hi t\u00e9 un paper clau: acompanya les persones durant el proc\u00e9s perqu\u00e8 entenguin qu\u00e8 poden fer i com han de fer-ho i connecta els [&hellip;]<\/p>\n","protected":false},"author":17470696,"featured_media":0,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"blog","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/PgLsmr-g","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/betgarriga.com\/ca\/wp-json\/wp\/v2\/pages\/16","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/betgarriga.com\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/betgarriga.com\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/betgarriga.com\/ca\/wp-json\/wp\/v2\/users\/17470696"}],"replies":[{"embeddable":true,"href":"https:\/\/betgarriga.com\/ca\/wp-json\/wp\/v2\/comments?post=16"}],"version-history":[{"count":12,"href":"https:\/\/betgarriga.com\/ca\/wp-json\/wp\/v2\/pages\/16\/revisions"}],"predecessor-version":[{"id":287,"href":"https:\/\/betgarriga.com\/ca\/wp-json\/wp\/v2\/pages\/16\/revisions\/287"}],"wp:attachment":[{"href":"https:\/\/betgarriga.com\/ca\/wp-json\/wp\/v2\/media?parent=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}